Guides
How can we help?
Search the guides, or browse by topic. If the answer is not here, email us.
Getting started
What photon is, how to set it up, and what it costs.
Adding your media
Servers, cloud drives, network shares, Live TV, and the files already on your machine.
Finding things
What Home, Library, Search and This Device each do, and how to rearrange them.
Playing videos
What photon plays, how it chooses tracks, and what the controls do.
Across your devices
Downloads, iCloud syncing, Apple TV, Spotlight, Handoff and the Mac keyboard.
Troubleshooting
When something will not play, connect or appear.
Didn't find what you need?
Email us. Include the app version from Settings ▸ About, the device you are using, and which server or drive it happened with.