Guides
Troubleshooting
When something will not play, connect or appear.
All guides
A title will not play
How to tell whether it is the file, your plan, the server, the network or the device.
A server or drive will not connect
Addresses, ports, certificates, Quick Connect and revoked drives, with the checks to run in order.
Reporting a bug
What to include so a problem can be found and fixed, and what never to send.
Didn't find what you need?
Email us. Include the app version from Settings ▸ About, the device you are using, and which server or drive it happened with.