When adding a server
Run these in order:
- Open the same address in a browser, on the same network as the device. If a browser cannot reach it, photon cannot either, and the problem is on the network or the server.
- Include the port unless it is the standard one:
http://192.168.1.20:8096, nothttp://192.168.1.20. - Check what answered. If photon says it is not that kind of server, you have most likely reached a reverse proxy, a router page or a login portal rather than the server itself.
- Use
httpon your own network if the server has a self-signed certificate. A self-signed certificate on anhttpsaddress is refused, and the fix is a real certificate rather than an exception.
Quick Connect is not offered
It is switched off on the server. Turn it on in Jellyfin or Emby’s own settings, or press Enter Password Instead and sign in with the keyboard.
Plex will not link
The code is entered at plex.tv/link while signed in to the Plex account that owns the server. If the server does not appear in the list afterwards, it is that account that cannot reach it — check it in Plex’s own app first.
A connected server has stopped answering
It is left out of Home and Search until it answers again, and the rest of your library is unaffected. If it does not come back:
| Is it running? | Check the server itself, and that its library is not mid-scan. |
| Is this device on the right network? | A phone on mobile data cannot reach a server on your home network unless you have arranged for it. |
| Are you away from home? | Whatever forwards the connection — a port, a tunnel, a VPN — has to still be doing so. |
| Has the password changed? | Sign in again in Settings ▸ Media Servers. |
Drives
| Dropbox, Google Drive, OneDrive | An authorisation can be revoked from the service’s own account page. Remove the drive in photon and add it again. |
| WebDAV | The address is the DAV endpoint, not the web interface you sign in to in a browser. For Nextcloud and ownCloud, enter your site’s own address and photon adds the rest. |
| A folder has gone empty | It was probably moved or renamed on the drive. Add it again in Settings ▸ Drives ▸ Folders. |
Downloads say the server does not allow it
Whether a server allows downloading is set on the server, for your account, and photon can only report it. Settings ▸ Downloads lists each connected server and which of them allow it.
What to send us
The product and its version, whether a browser on the same device can reach the address, and what photon said. Never send the address itself or a password — we do not need either.